MOPP Terms & Conditions

1. Our Services
   MOPP provides linen hire, laundering, drying, pressing, folding, collection and delivery services. Services are subject to availability and may vary depending on the type, quantity and condition of linen provided.

   No Minimum Order, No Minimum Spend! 🧡

   Whether you need just a few items or linen for an entire property, we're happy to help! At MOPP, we believe in keeping things simple and flexible, so you only order what you need, when you need it.

2. Orders & Confirmation
   Orders submitted through our website, email, phone or order form are treated as requests until confirmed by MOPP. An order is confirmed once we have agreed on the required service, quantities, pricing and collection or delivery arrangements.

Customers are responsible for providing accurate information when placing an order, including linen quantities, sizes, property details and required dates.

3. Linen Hire
   All MOPP hire linen remains the property of MOPP.

Customers are responsible for the reasonable care of hired linen while it is in their possession. Missing, lost, permanently damaged or excessively soiled linen may incur a replacement or additional treatment charge.

Normal wear and tear will not attract an additional charge.

4. Laundering & Pressing of Customer-Owned Linen
   MOPP understands that your linen may be a significant investment and will take reasonable care when handling, laundering and pressing customer-owned items.

Customers should advise us of any special care requirements, delicate fabrics, existing damage, significant staining or manufacturer care instructions before items are processed.

Where care instructions are available, we will follow them where reasonably practicable. Where no instructions are supplied, MOPP will use appropriate professional judgement and standard laundering methods.

Some premium, delicate, oversized or specialty linen may require separate washing, gentler cycles or additional processing and may incur additional charges.

5. Stains & Heavily Soiled Linen
   A stain treatment charge may apply where additional stain treatment is required.

While every reasonable effort will be made to treat stains, complete stain removal cannot be guaranteed. Set-in, previously treated or heavily soiled items may require additional treatment and may incur an extra charge depending on the degree of staining and work required.

For hygiene and safety reasons, MOPP reserves the right to decline items that are excessively contaminated or considered unsuitable for normal commercial laundering.

6. Natural Fabric Changes
   Some fabrics may naturally experience shrinkage, fading, colour variation, wear or changes in texture through normal laundering and use.

MOPP will take reasonable care when processing items but cannot guarantee against changes that occur as a natural consequence of the fabric, previous wear, manufacturing characteristics or compliance with the item's care instructions.

7. Collection & Delivery
   Scheduled collection and delivery is generally available twice weekly.

Alternative collection or delivery arrangements may be accommodated by prior agreement and are subject to availability.

Collection and delivery charges are quoted separately where applicable.

Customers are responsible for providing safe and reasonable access to the agreed collection or delivery location.

8. Turnaround Times
   MOPP endeavours to provide a prompt and reliable turnaround.

Turnaround times may vary depending on workload, linen quantity, treatment requirements and availability. Express, urgent or last-minute requests may incur an additional fee and are subject to availability.

9. Pricing & GST
   Prices displayed on our website, price lists or quotations are exclusive of GST unless otherwise stated. GST will be added at the applicable rate.

Additional services or treatment required after inspection of the linen may incur additional charges. Where practical, we will discuss these with the customer before proceeding.

10. Payment
    Payment is required on or before delivery or collection of completed linen, unless another payment arrangement has been agreed with MOPP in advance.

Invoices must be paid by the due date shown on the invoice.

11. Cancellations & Changes
    We understand that accommodation bookings can change.

Customers should advise MOPP as soon as possible if an order needs to be changed or cancelled. Where work has already commenced, linen has been prepared specifically for an order, or costs have already been incurred, reasonable charges may still apply.

12. Checking Your Linen
    Customers should check returned or hired linen promptly following delivery or collection.

Any concerns regarding missing items, incorrect quantities or possible damage should be reported to MOPP as soon as reasonably possible so that we can investigate and resolve the matter.

13. Liability
    MOPP will perform its services with reasonable care and skill.

Nothing in these Terms & Conditions is intended to exclude or restrict any rights or remedies that cannot legally be excluded under New Zealand law.

Where permitted by law, MOPP will not be responsible for loss or damage arising from circumstances outside our reasonable control, pre-existing damage, inaccurate care information supplied by the customer, or the inherent characteristics of a fabric.

14. Business Customers
    Where MOPP supplies services to an accommodation provider or other customer acquiring the services for business purposes, any specific commercial terms agreed between MOPP and that customer will apply in addition to these terms.

New Zealand law allows businesses, in certain circumstances, to agree in writing to contract out of parts of the Consumer Guarantees Act when both parties are in trade and doing so is fair and reasonable. I would have a NZ lawyer review any such clause before adding one to your standard agreement. Consumer Protection

15. Privacy
    Information provided to MOPP through our website, order forms, quotes or correspondence will be used for purposes connected with providing our services, processing orders, invoicing and communicating with customers.
16. Changes to These Terms
    MOPP may update these Terms & Conditions from time to time. The terms applying to an order will be those in effect when that order is confirmed.
17. Contact Us
    If you have any questions about an order or these Terms & Conditions, please contact:

Michelle & Annelies @ MOPP
MOPP Linen Hire & Laundering
021 661 251
mopplimited@gmail.com